Refund Policy

1. Refund window

You can request a full refund within 7 days of purchase, provided you have not substantially accessed the course. "Substantial access" means completing more than 25% of the video lessons or downloading the course's main code files and materials.

2. How to request a refund

Email refunds@bluecranecoding.co.za from the address used at checkout, including:

• Your order reference (starts with BCC-)
• The course name
• A brief note about the reason (optional, but it helps us improve)

3. Processing time

Approved refunds are issued to the original payment method within 5 to 10 business days. Your bank may take longer to reflect the credit.

4. What isn't refundable

• Requests made after the 7-day window.
• Courses that have been substantially accessed or fully downloaded.
• Add-ons purchased alongside a course that has already been substantially accessed.

5. Exceptional cases

If you were charged by mistake, received the wrong product, or had a technical issue that prevented access, contact us and we'll sort it out regardless of the standard window.

6. Statutory rights

This policy does not affect refund or cancellation rights you may have under consumer protection law.